Monthly Archives: March 2012

Franchise brands are few and far between on list of top brands in customer service!

Do you believe it’s possible for a franchise brand to consistently deliver positively memorable customer service along the likes of Apple and, just to name a few of the brands that are repeatedly mentioned when discussing exceptional customer service and customer experience? Continue reading

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HR Challenges in Franchising – Mitigating Risk is Key

Even seasoned franchisees feel challenged by myriad demands, human resources among them. Most business owners don’t have time to become an expert in human resources management and can’t necessarily afford to hire one. It’s tempting to let some things slide, but doing so can lead to costly mistakes. Continue reading

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