“Leadership starts with listening to your gut because it brings together your head with your heart. It’s about having enough heart to care, and enough mind to think through making smart decisions.” – Mary Kennedy Thompson, Chief Operating Officer, The Dwyer Group
Returning as a second-time guest to Franchise Today is Mary Kennedy Thompson, Chief Operating Officer of The Dwyer Group. Mary discusses with show co-hosts, Stan Friedman and Paul Segreto The Dwyer Group’s journey from one brand with Rainbow International to 22 corporate brands today. Having been a franchisee, along with The Dwyer Group CEO, Mike Bidwell, Mary explains how that foundation has helped the company’s growth.
“I never thought about gender as something that did anything but give me a different perspective. My journey in franchising has always been about if I could take this company and lead it. And that has nothing to do with gender—it’s about if you can get the job done,” Thompson said. “Franchising is the purest form of leadership. You inspire, you teach and you encourage people to be the best version of themselves to grow their company. Male or female, we all have that ability in us.”
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