Category Archives: Customer Experience

POSITIVELY MEMORABLE EXPERIENCES – THEY’RE NOT JUST FOR CUSTOMERS! (Part 2 of 2)

Moving the Positively Memorable Experience Forward Just like at many of the hotels mentioned in the search results on TripAdvisor.com, there must be clearly defined criteria — a filter of sorts — that every customer, and in this case, every … Continue reading

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POSITIVELY MEMORABLE EXPERIENCES – THEY’RE NOT JUST FOR CUSTOMERS! (Part 1 of 2)

A recent Google search for the phrase, “positively memorable experience” revealed results that were exclusive to customer experiences, and TripAdvisor.com garnered one-half of all results with the phrase. So, what causes customers to be so emphatic about their experience that … Continue reading

Posted in Acceler8Success, Culture, Customer Experience, Emerging Franchise Brand, Franchise Management, Franchise Relations, Franchising | Tagged