Acceler8Success Cafe Friday 4.5.19

Acceler8Success Cafe is Your Daily Resource About Entrepreneurship & Business Ownership!

Today’s Featured Topic: Franchising

“While franchising’s prevalence in the U.S. economy indicates that franchisees can succeed, hundreds of franchisees fail each year. The most frequent causes: lack of funds, poor people skills, reluctance to follow the formula, a mismatch between franchisee and the business, and poor management. Often, it’s the small stuff that separates winners from losers.” – WSJ.com

This week on Franchising & You, long-time franchise veteran and entrepreneur, Stuart Williams talks about things franchisees should not only be prepared to do, but committed to do to give themselves every chance possible for success. Franchisees must do their part to help build the right culture while also following through on their passion for the brand, adequate capitalization, conformity to systems and involvement in the franchise family. Listen Saturday April 6th at 9:30 AM EDT / 8:30 AM CDT here and on-demand at same link thereafter.

‘Shaq’ Becomes Papa John’s Multi-Unit Operator

Multi-Unit Franchisee Insight – Innovation & Operations

Is Multi Unit, Multi Brand Ownership The Future Of Restaurant Franchising?

The Next Frontier: Five Countries Poised For American Brand Franchise Development

How (And When) To Franchise Your Business

Are you ready to franchise your business or put your recently franchised brand on the right track?

Franchise Business University is THE place to learn about franchising.

Notably, the franchise business model has been called, “The greatest business model ever invented.”

If you’re interested in leveraging the franchise model so you can be your own boss-instead of working for one, this is your opportunity to learn all you can about franchise business ownership.

Enroll in a franchise course today!

Find The Right Funding Solution for Your Business: Prequalify for your franchise here!

Franchising For Dummies, Second Edition gives you all the inside insight and smart advice to make sure you pick the right investment opportunity and make the most of it. Written by one of the nation’s leading franchise consultants, Michael Seid and by the late Dave Thomas, founder of Wendy’s International, this fun, friendly guide is packed with guidance from top industry professionals. Order on Amazon!

Benetrends FinancialSpadea Lignana & Retail Solutions

Traits That Make Great Franchisors Great Leaders 

picture1.jpgFrom professional athletes to high-tech programmers, every career requires different talents. However, what makes a career in the franchising industry different is that the skills to successfully lead do not have to be acquired through rigorous training or years of schooling.

Instead, success in franchise leadership can come to anyone who is determined, dedicated and willing to invest in their personal development—and will pay off tremendously by developing a network of franchisees who respect your leadership traits. Below are the skills a franchisor should focus on to become great leaders and successful business owners:

  1. Consistency: As a franchisor, your franchisees will be looking up to you. Being consistent and following through on your word will let them know that they have a leader they can count on.
  2. Planning: Your franchisees are invested in the business, so it’s natural that they will want to know where it is headed. Make sure to plan ahead and share your vision with your employees, too.
  3. Support: As a franchisor, everyone in the organization is your team member—meaning you have a vital role as a pillar of support and encouragement.
  4. Positivity: Focus on creating a positive space for your franchisees. This will help strengthen your bond and let them know you have their back.
  5. Respect: Every franchisee makes mistakes—it’s just a part of the business. Making sure your franchisees know you still respect them even when they slip up will go a long way.
  6. Face Time: You can’t be expected to visit every franchise location every day. However, the occasional drop-in will help you learn more about the day-to-day operations and struggles of each individual location—and let them know you’re invested in solving their problems.
  7. Passion: Franchising means getting to work with talented, passionate colleagues who love what they do. Believe in the brand and believe in your franchisees—your passion will shine through and inspire them, as well.

If you’d like to learn more about being a franchisor and building a successful business, contact Franchise Foundry today.

 

POSITIVELY MEMORABLE EXPERIENCES – THEY’RE NOT JUST FOR CUSTOMERS! (Part 1 of 2)

A recent Google search for the phrase, “positively memorable experience” revealed results that were exclusive to customer experiences, and TripAdvisor.com garnered one-half of all results with the phrase. So, what causes customers to be so emphatic about their experience that they deem them “positively memorable?” experienceFurther, what implores them to share their thoughts so openly within a public forum?

“Certainly, validation and multi-unit ownership are strong indicators that positively memorable experiences exist within your franchise system.” 

To answer these questions, we must first examine the definitions of the words that make up this phrase as shown on Google:

Positively: In a positive way, in particular; with certainty, so as to leave no room for doubt; used to emphasize that something is the case, even though it may seem surprising or unlikely.

Memorable:  Worth remembering or easily remembered, especially because of being special or unusual.

Experience:  Practical contact with and observation of facts or events.

Now that we fully understand the meaning of these words, their impact when joined together truly makes sense, not only as a powerful phrase, but as a compelling statement. Clearly, this is a statement we should strive to hear from customers at every location within our franchise systems; such a clear, concise message is something we want to share every chance we get. It speaks volumes of the relationship between customer and business, one that both sides can agree on as a benchmark for excellence.

Utilizing this phrase as a filter, ask yourself if your franchise relationships merit the same sentiment. Better yet, imagine if your franchise relationships were deemed as being “positively memorable experiences.” Is this possible or even practical to consider? Of course it is!

The Beginning of the Experience

Pick one franchisee and think back to the time when he first inquired about your franchise. What made him want to continue through the next steps of your franchise sales process? Now, think about what that franchisee must have been feeling along the way through the due diligence and validation processes.  Imagine how he must have felt when he shared with family and friends what he was going to do. Then, after signing and remitting a check for the franchise fee and committing to the initial investment along with a five, 10- or 20-year term, imagine how he justified his decision to these same confidants.

Do you think this was all part of a positively memorable experience? I believe most within franchising would agree that this is the case or the franchise sale would not have occurred. Yet, too often the positively memorable experience diminishes from this point forward. Sure there are many happy, satisfied franchisees across many great franchise systems. But how many, during or after the fact, would actually say the experience was positively memorable?

Part 2… Moving the Positively Memorable Experience Forward

This was originally published in Franchising World September 2014