Category Archives: Franchise Relations

Leading a Cultural Do-over!

As his mother-in-law told him (Peter Holt CEO of The Joint Chiropractic) when he was newly married, 32 years ago, “the fish stinks from the head down,” he said, so he advises avoiding corporate exercises that generate ideas from the … Continue reading

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POSITIVELY MEMORABLE EXPERIENCES – THEY’RE NOT JUST FOR CUSTOMERS! (Part 2 of 2)

Moving the Positively Memorable Experience Forward Just like at many of the hotels mentioned in the search results on TripAdvisor.com, there must be clearly defined criteria — a filter of sorts — that every customer, and in this case, every … Continue reading

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