Tag Archives: culture

POSITIVELY MEMORABLE EXPERIENCES – THEY’RE NOT JUST FOR CUSTOMERS! (Part 2 of 2)

Moving the Positively Memorable Experience Forward Just like at many of the hotels mentioned in the search results on TripAdvisor.com, there must be clearly defined criteria — a filter of sorts — that every customer, and in this case, every … Continue reading

Posted in Culture, Customer Experience, Franchise Relations, Franchise Success, Franchising | Tagged , ,

Culture Is A Work In Progress

Culture is a work in progress! It must be fluid. It must fill in the cracks and gaps, and reach it’s own level. It must be understood by all. It must be allowed to grow. But, it must be managed. The key is whether you do so reactively or proactively! Continue reading

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