Social Media: A Bridge Between Digital and Real Worlds

Businesses are under pressure to crack the social media code. There’s all those tools and platforms to harness, and all those best practices to adopt. Staying on top of it is exhausting. Staying ahead of it is almost impossible.

This was the lead-in to an interesting interview I recently read with Facebook’s, Paul Adams, Global Brand Experience Manager. Adams explains how a simple commitment to value can unravel the complications of social media. He says the key is to understand and serve basic human behavior.

Will we get to a point where “social media” is not an online thing, but a bridge between the digital and real worlds?

Paul Adams: “I think we’re already seeing it happening. We see Facebook, Twitter and Google Maps stickers on business windows all over town. I do think this is where it’s headed. As I mentioned earlier, social media should be like electricity. It’s there, powering everything, but we don’t really think about it.

Our phone, or whatever we carry around with us, will probably be our primary source and producer of social media data, so it’s important that when we use it, we’re not burdened by its place in the ecosystem — for example, by seeing constant privacy controls or too many invasive alerts.

Fundamentally, the phone collects a number of datasets that other devices don’t. It knows who we communicate with the most, who we care about the most — because it knows who we call and text most often — and it also knows where we are, where we’ve been, and probably where we’re going. And in the near future, it will know the things we buy.

Mobile is going to be a very disruptive space, and I’m not sure how it will evolve. Rather than try and predict which technologies will be dominant, I think the safer bet for businesses is to understand how these technologies will support human behavior and how they will help people do things they are struggling to do today.”

I don’t know why, but I immediately thought of the great Simon & Garfunkel song, Bridge Over Troubled Waters.

Read the full interview HERE.

*This post was originally published on this site March 2011.


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An Hour a Day with The Big Three Social Networks

I often hear many individuals state they don’t have enough time in a day for social media. Well, I know we can all squeeze in an hour of social media work somewhere, but the key is to do it efficiently to accomplish doing it effectively.

Just like eating an elephant, take one bite at a time. Never try to do too much at one time. And, try to make all your social media activity relevant and in line with your goals and objectives for entering social media in the first place. Once you’re past the development stage of setting up accounts at the Big Three social networks, LinkedIn, Facebook and Twitter, including establishing “complete” profiles, dedicate 15 minutes to each network which I recommend doing so at the beginning of the day. Total time spent – 45 minutes.

Check previous days’ activity, making sure to use each networks “notifications” features effectively. Respond to direct comments and requests accordingly. Check discussions and respond as necessary, review other individuals’ responses, always keeping an eye open for new contacts. Post a discussion, status statement as appropriate Again, keep your goals and objectives in mind. Last, post a few tidbits of information through links to items of interest to your target group. Hey, I hate to beat dead horse here, but make sure everything you do is in line with your goals and objectives for being involved in social media in the first place.

Establish Google Alerts so you know what is being said about you or your brand throughout the day. As you check your email, whether by computer or mobile device, take a glance at any alerts that have come through, and only immediately address negative comments. Then, at the end of your day, take five minutes to review each of the three networks activity, respond only to activity that is very pertinent or urgent, and mentally prepare for your next morning’s activity. This will give you some time to think about discussion responses, etc. Total time spent – 15 minutes.

Shortcuts and Tools Help!

As for posting links to tidbits of information, as you progress through the day, keep an eye open for information through newsletters you subscribe to and in reading news online. When you find something of relevance, bookmark it for later in the day. Use tiny urls to convert long links to manageable links and to accommodate 140 characters within Twitter. Learn how to use key tools such as Facebook applications that convert your Facebook activity to Twitter activity, and applications that enable you to post in advance throughout the week.

*This post was originally published on this site March 2011


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Starting your social media program with the “Big Three”

Once your social media strategy has been developed, the resources have been committed and everyone is on board, it’s time to put the plan into action. Just like when you first started to read and count, you began with the “Big Three” of A-B-C and 1-2-3. Well, in social media, we’ll start with the Big Three of L-F-T, otherwise known as LinkedIn, Facebook and Twitter.

Here are some very simple activity highlights that should help you along:

LinkedIn

Develop company LinkedIn profile
Each LinkedIn group has a discussion feature
Start out responding & answering questions
Earn the right to post questions / discussions
Be proactive in LinkedIn Q & A forum

Facebook

Create Facebook page for your brand
Frequently post items of interest & links
Routinely post information about your concept
Utilize photos, videos & blogs

Twitter

Post links that “touch” your franchise concept
Post links to your concept’s website and blogs
Post links to press releases, events and appearances
Search and follow celebrities for causes to align with
Research followers’ profile and follow significant individuals
Search and follow individuals and companies within ideal franchise profile
Post general items of interest and importance to your concept and franchise customers

As you progress in your social media efforts, follow the list below to enhance the foundation you’ve established with your activity:

Develop and promote a company blog
Develop and promote webinars
Post photos on Flickr
Post videos on YouTube
Explore niche social networks
Explore internet radio
Tag, Tag, Tag, wherever possible
Link to social networking sites
Integrate efforts with traditional strategies

Simple enough, right?

I look forward to your questions and comments…

*This post was originally published on this site March 2011


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